Why do we offer a lifetime guarantee and why is it important?
When you call a glazier, how do you know they are qualified? Are the insured? Do they have a police clearance? Have you thought about the impact on you and your family if the wrong glass is fitted, or it it’s not fitted properly? Is there any protection for you if there is a problem? The repercussions and potential injury glass can cause if not selected and fitted correctly are unthinkable. Do not take this risk and get the job done correctly the first time….guaranteed.
All Jim’s Glass Glaziers are fully trade qualified in at least Certificate 3 Glass & Glazing, accredited for AS1288 (Glass in buildings – selection & installation) and undergo continuous professional development. For added peace of mind, all Jim’s glaziers have a full police clearance and public liability insurance.
What this means to you is when you call Jim’s Glass, you can have the confidence that the job will be completed properly, in accordance with Australian Standards and your home and family will be safe.
To back up what we claim, we issue a Certificate of Compliance and provide a Lifetime Guarantee.
What does my lifetime guarantee actually mean?
Jim’s Glass sources quality glass products from Australia and overseas that meet Australian Standards AS2208 and AS4666. The use of these high quality materials combined with our team of highly skilled glazier’s means that we confidently back up our work with a lifetime guarantee.
What this means to you is any faulty workmanship is covered by Jim’s Glass and we will immediately rectify any defects, fast easy and hassle free. Glass and Hardware is covered by the relevant manufacturer’s guarantee’s.
This is all a part of our commitment to ensuring you receive a quality product and superior workmanship.
Lifetime Guarantee Terms & Conditions
1/ Liability under the terms of this guarantee is limited to the replacement of products and/or rectification of workmanship found to be defective. Any liability for consequential loss or damage, and for loss of profits is excluded except to the extent required by law under the Competition and Consumer Act 2010.
2/ This guarantee does not cover damage or defects arising from accidents, misuse, pre-existing faults in the framing around the glass, deterioration that is induced environmentally, or by any other event beyond our control.
3/ This guarantee is not transferable and will be honoured upon presentation of the invoice for works completed.
4/ This guarantee specifically excludes any glass breakage from any cause other than faulty materials